Since the federal health insurance marketplace opened Oct.1, volunteers with the Insure Central Texas program have been busy.
“We've seen several hundred consumers come to our location here at Highland Mall,” the program’s director Elizabeth Colvin said. “Our trained volunteers have been answering questions and helping people learn how the law might help benefit them."
But so far, that's all that they've been able to do.
"The demand is one of the challenges because the website, healthcare.gov, has been very hard to get into,” Colvin said.
The site for the healthcare marketplace has been so tough to access that the group hasn’t been able to actually enroll anyone yet.
They are, however, able to give people premium estimates through the Kaiser Family Subsidy Calculator. They also have a printed list of plans available in Texas.
“We've been able to provide a good bit of information, but we're anxious for the website to be up and running so we can get people through the enrollment process," Colvin said.
So far, the states that have been seeing the brunt of the problems are those that declined to set up their own state-run insurance exchange.
The Federal health and human services department said they plan to take the website down over the weekend to make improvements.