Cap Metro hopes to increase ridership on MetroRail
It's been a month and a half since the MetroRail started operations.
In that time, Capital Metro officials say they have received only nine complaints about the service. Most of them were about difficulties riders had connecting to the onboard WiFi service.
On average, about 900 people rode the trains per day. That's 100 less than Cap Metro had projected.
Agency staff reported the ridership numbers to the board Monday afternoon.
"We're optimistic the ridership is going to increase. We think that based on the customers' response, people are enjoying it. They're starting to educate themselves about it. We just need to do a better job as well of getting out to the community and letting them know what their options truly are," Capital Metro Board chairman Mike Martinez said.
Capital Metro hopes to get a total of 1,700 riders per day on the trains by March of next year.
The Federal Railroad Administration is in town this week to review the system's emergency preparedness.